This Privacy Policy describes how The Moving Guys Canada ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our website operated on Odoo (the "Site").
1. Information We Collect
We collect various types of information from and about users of our Site, including:
- Personal Information You Provide Directly:
- Contact Information: Name, email address, phone number, and shipping/billing address when you create an account, place an order, or contact us.
- Account Information: Username, password, and other information associated with your account.
- Communication Content: Information you provide when you communicate with us through instant chat, email, or other means.
- Payment Information: (Note: We do not directly store full credit card details. Payment processing is handled by secure third-party payment gateways. We may store truncated credit card numbers or payment token information for your convenience.)
- Information Collected Automatically (via Odoo and Integrated Services):
- Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
- Device Information: Information about the device you use to access our Site, including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: We may infer your general location from your IP address.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities. This helps us to improve your experience, analyze site usage, and deliver relevant advertisements.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services:
- Processing and fulfilling your orders.
- Creating and managing your account.
- Providing customer support and responding to your inquiries.
- Operating and optimizing our Odoo-powered website.
- Facilitating instant chat communications.
- For Marketing and Advertising:
- Google Ads: To display targeted advertisements to you based on your interests and online activity.
- Google Analytics: To understand how users interact with our Site, analyze website traffic, and improve our services. This includes gathering demographic and interest data.
- Google Search Console: To monitor our site's performance in Google Search results and identify areas for improvement in search engine optimization.
- Google Tag Manager: To manage and deploy website tags (e.g., for analytics, marketing, and other services) efficiently.
- Sending you promotional emails, newsletters, and marketing communications (you can opt-out at any time).
- Personalizing your experience on our Site.
- For Analytics and Improvement:
- Monitoring and analyzing trends, usage, and activities in connection with our services.
- Improving the functionality, design, and user experience of our Site.
- Developing new products, services, features, and functionalities.
- For Security and Compliance:
- Detecting, preventing, and addressing fraud, security breaches, and other harmful activities.
- Complying with legal obligations and responding to lawful requests from public authorities.
- Enforcing our terms and conditions.
3. Sharing Your Information
We may share your personal information with the following categories of third parties:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, data analysis, marketing, IT and infrastructure services, and customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Google Services: We share data with Google for the purposes of Google Ads, Google Analytics, Google Search Console, and Google Tag Manager. Google's use of this data is governed by their privacy policies.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- With Your Consent: We may share your information with your consent or at your direction.
4. Cookies and Your Choices
Our Site uses cookies and similar tracking technologies to enhance your Browse experience and collect information.
- What are Cookies? Cookies are small data files placed on your device that allow us to recognize your browser and capture certain information.
- Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for the operation of our website (e.g., for adding items to your cart).
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content for you.
- Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. These are often placed by third-party advertising networks (e.g., Google Ads).
- Your Choices Regarding Cookies:
- Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. However, please be aware that removing or rejecting cookies could affect the availability and functionality of our services.
- For Google Analytics, you can opt-out by installing the Google Analytics opt-out browser add-on.
- For Google Ads, you can manage your ad personalization settings through Google's Ad Settings.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete or anonymize it.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
7. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.
9. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.